Deloitte Off Campus Recruitment Drive 2022

Deloitte Off Campus Recruitment Drive 2022 Hiring for Customer Support Analyst Position | Deloitte Consulting - Customer Supports Analyst-Fresher | Fresher jobs 

Job Role : Customer Support Analyst

Experience : 0-1 Year

Job Type : Full Time

Qualification : Any Degree

Year of Passing : Any

Expected Salary : ₹4,00,000-₹6,00,000/- per annum

Job Location : Gurgaon, Mumbai, Pune,

Bangalore, Hyderabad, Chennai and Kolkata

Last date : Before Link Expires

About Company:

Deloitte drives progress. Our firms around the world help clients become leaders wherever they choose to compete. Deloitte invests in outstanding people of diverse talents and backgrounds and empowers them to achieve more than they could elsewhere. Our work combines advice with action and integrity. Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited (“DTTL”), its global network of member firms, and their related entities. DTTL (also referred to as “Deloitte Global”) and each of its member firms are legally separate and independent entities.

Job Description :

Deloitte Off Campus Drive 2022 Hiring freshers Customer Support Analyst Position

This position is responsible for providing Service Support for various software applications, with a high degree of customer satisfaction, expertise, accuracy and timelines.

Keep users informed about their Incidents’ status at agreed intervals.

Log all Incident/Service Request details & functions as the first point of contact for users.

Roles and Responsibilities for Deloitte Off Campus Drive 2022 for Business Analyst:

Customer handling skills – Call etiquettes 

End to End ticket management

Basis ITIL concepts of Incident, problem & change management is must

Experience in managing voice & non-voice support (Calls, chats & email)

Adhering to SLAs like response time of an email & chat. ASA for calls & etc.

Performing as per set standard on metrics like C-SAT, AHT, FCR, schedule adherence, escalation threshold, quality scores, & etc. Zero RED light calls for entire year. Understanding on above metrics is mandate

Client value add, prioritization of issues, VIP support and calculating business impact are basic expectations from the person who would work in this role

Process incoming service requests, incidents and change requests and formulate appropriate response

Manage multiple support mailboxes and respond to emails

Triage and troubleshoot issue(s) reported on all applications.

Report and record any new defects on all applications.

Communicate with end users including external (non- Deloitte) client users, this includes contacting Partners, Directors and Senior Managers from client organization

Troubleshoot and resolve technology related issues on technologies such as MS Office, and custom-built applications primarily on Microsoft stack (ASP.NET, C#, Active Directory and DPASS)

Provision user accounts for external (non- Deloitte) client users

Qualifications required :

Degree

Any Degree

Skills required for Deloitte Off Campus Drive 2022 for Customer Support Analyst:

Excellent Customer service (Phone / Chat / Emails)

Excellent spoken English Language proficiency

Proficient with MS-Office

ServiceNow experience preferred

Exposure to application support, ITIL framework etc.

Excellent written & verbal skills

Customer Service experience

Comfortable to work in 24*7 environment

Benefits at Deloitte:

At Deloitte, we know that great people make a great organization.

We value our people and offer employees a broad range of benefits.

Learn more about what working at Deloitte can mean for you.