ZOHO Recruitment Drive 2022 | For Technical Support Engineer

Company Name : ZOHO

Job Role : Technical Support Engineer

Qualification :  Any Graduate

Branch : Any Branche

Batch : 2017, 2018, 2019, 2020, 2021 & 2022

Salary : INR 5.6 LPA*

Experience : Fresher (0 – 1)

Location : Chennai, India

 Responsibilities of the Candidate:-

• Provide voice-based support to international/domestic customers over the phone (Inbound and Outbound).
  
• Build a rapport with customers with clear and confident communication.
  
• Focus on customer satisfaction and first-time-resolution.
  
• Engage with the technical team to provide faster resolutions to technical issues.
  
• Work closely with the technical content team to identify gaps in the help module.
  
• Should be willing to work night shifts.

Selection Process:-

• Online Application Submission
• Online Test- Aptitude Test, Technical Test
• Interview
• Selection

About ZOHO:-

Software is our craft and our passion. At Zoho, we create beautiful software to solve business problems. We believe that software is the ultimate product of the mind and the hands.

Zoho is committed to spending your money wisely. We invest more in product development and customer support than in sales and marketing. It always struck us as paradoxical to charge the customer extra for the privilege of marketing back to them. By keeping our cost of attracting customers low, we keep our prices affordable and pass the savings onto our users.